Understanding My Bill

Understanding my bill Q & A

I have a question about my bill, who should I contact?
If you have any questions about your utility bill, account, meter or service, please contact the Village Office at (513) 771-7200.

I’ve heard or read some comments that some bills are incorrect or inaccurate.
Unfortunately, each billing cycle some choose express their concerns or complaints about the current quarterly bill on social media, rather than contact the Village for answers. If something doesn't look right with your bill, please contact the Village Office at (513) 771-7200 so we can assist you.

When were bills sent out and when are they due?
Bills are typically mailed in the first week of the month, and are due 20 days after they are mailed. Customers signed up for paperless billing receive their bills by email as soon as they are generated.  If you haven’t received your bill, please contact the Village Office at (513) 771-7200. Bills not paid by the due date will be charged a 10% late fee. For more information on paying your bill, click here.

Is my bill measured in gallons or hundred cubic feet (CCF)?
It depends. If your meter was replaced with a new remote read meter, your bill is printed entirely in US gallons, including the readings and usages from your old meter. These conversions were performed by the billing software. Below is what your bill will look like if your meter was replaced during the billing cycle. The new meter usage starts at 0.
If you’d like to see your bill in CCF, simply divide your usage in gallons by 748. For the usages above, the total usage of 18,064 gallons is equal to 24.15 CCF.

If your meter has not been replaced, your readings still appear in CCF. To estimate your usage in gallons, multiply your CCF usage by 748.

If you have questions about how your usages are measured or displayed, please contact the Village Office at (513) 771-7200.

How much usage is included in a minimum bill?
A minimum bill is 10 CCF or 7,480 gallons. A minimum bill including water, sewer and sanitation (which is for trash & recycling services), is $244.17. Each gallon of usage over the minimum is charged $0.0115 per gallon for water and $0.0108 per gallon for sewer ($0.0223 total)

If I have a new meter, how can I track my usage?
Customers with a new water meter can enroll with EyeOnWater. EyeOnWater allows customers to view their usage down to the quarter hour, shows usage trends and sends leak alerts to customers.

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EyeOnWater is also available on the App Store and Google Play Store for mobile devices. Visit www.glendaleohio.org/eyeonwater to sign up. If you have questions about EyeOnWater, please contact the Village Office at (513) 771-7200.

How do I know my new meter is accurate?
The new water meters were made by Badger Water Meters, who was the manufacturer of the Village’s old water meters. All Badger water meters, including the Village’s new meters, meet and exceed ANSI/AWWA C715 standards.

Every water meter  is independently tested following manufacturing. The results of that test are printed on a barcode sticker on the face of the water meter, as shown in the image below.


“High”, “Int” (Intermediate) and “Low” refer to the flow rates under which the meter is tested. “High” is 32 gallons per minute (gpm) “Int” is 15 gpm, “Low” is 0.5 gpm. The percentages correspond to the percentage of the water read by the meter for each test. For instance, if 5 gallons were put through the meter at low flow for the test, and it read 98.94%, this means the meter read 4.947 gallons. If you have any questions about your meter or want to further verify the accuracy of your meter, please contact the Village Office at (513) 771-7200.

What does my utility bill pay for?
Every resident’s utility bill is split across a number of expenses, all directly related to the operation of the utilities. The largest expense is the payment of outstanding debt for water and sewer infrastructure projects. For more on upcoming water main projects, click here.

If you have any questions about any topic related to the utility service or billing, please contact the Village Office at (513) 771-7200.

Every quarter, the Village of Glendale Utility Department bills residents and businesses for water, sewer and trash collection services. Bills are sent in January, April, July and October each year.

The full-size bill contains helpful information about your usage, account and payment.

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Important Sections of Your Bill

Each column in the center portion of the bill contains helpful information about your utility account.

“Posted Date” – The date the billing item or activity was generated

“Description” – The billing item or activity on the account (water, sewer, trash/recycling)

“Current” – The current reading on the account

“Previous” – The previous quarterly reading on the account

“Usage” – The difference between the Current and Previous reads; the amount of water measured by the water meter associated with the account, shown in gallons for customers with a new, remote read water meter

“Reading Date” & “Days” – The timeframe for the usage being billed

“Amount” – The charge for each billing item

Utility rate informationThe utility rates are calculated under the guidance of the Village's utility engineer based on upcoming required improvements or repairs. Rates are evaluated by the Utility Committee of Council and then passed by ordinance by Council.

All utility customers are charged a minimum bill quarterly. This amount is shown in the table below. The minimum bill covers all usage up to 7,480 gallons. Any usage over and above 7,480 gallons is charged at the utility rate, also shown below. A Glendale utility bill is the total of the water, sewer and trash collection charges.

In December of 2019, Council passed the following water & sewer rates, effective on the dates listed below:

Effective Date     
Minimum (up to 7,480 gallons)    
Rate per 748 gallons (usage over 7,480 gallons)
 1/1/2020  $67.91  $6.30
 1/1/2021  $67.91  $8.30
 1/1/2022  $70.63  $8.63


Effective Date     
Minimum (up to 7,480 gallons)    
Rate per 748 gallons (usage over 7,480 gallons)
 1/1/2020  $119.23  $7.45
 1/1/2021  $124.00  $7.75
 1/1/2022  $128.96  $8.06

Trash and recycling costs are determined by the Village's service agreement with Rumpke Waste & Recycling.

Trash & Recycling Collection
Effective Date       Amount     
 4/1/2020  $41.73
 4/1/2021  $42.63
 4/1/2022  $43.62
 4/1/2023  $44.58